Refund Policy for Live Classes

Students who cancel their registration in writing by notifying the school prior to two (2) business days are entitled to a full refund of all tuition paid. Students, who withdraw after two (2) business days, but before commencement of classes, are entitled to a 50% refund of all tuition paid less a cancellation charge of $50.00 (initial classes only). If at anytime, the class is marked as full/sold out, the tuition converts to non-refundable. In this case, students will be allowed to move to another class by paying a non-refundable transfer fee of $50.00. In the case of students withdrawing after commencement of classes, the school will retain a cancellation charge* (initial classes only) plus a percentage of tuition, which is based on the percentage of contact hours attended or percentage of number of lessons completed (online), as described in the table below. The refund is based on the last date of recorded attendance. *Cancellation charge is valid for initial classes only and does not apply to refresher (annual) courses.

Refund Amount Student is Entitled to Upon Withdrawal/Termination

Within first 50% of program: 50% less cancellation charge*

After 50% but within first 75% of program: 25% less cancellation charge*

After 75% of the program: NO Refund

Note: Offsite training classes (non-online) are required to pay for a minimum of 10 tuitions to guarantee the course. The refund policy only applies to tuition amounts beyond the 10 tuition minimum. Cancellation policy term will be specified in a separate proposal.

Refund Policy for Online Classes

You have the right to cancel your registration up to three (3) days from the date of purchase. Requests for cancellation must be made by contacting CHC Training by phone 303.412.6360 or email at The request must be made prior to midnight MST of the third calendar day from the date of purchase.

Past the three (3) day cancellation period, but before thirty (30) days, the student is entitled to a 50% refund of all tuition paid. CHC Training will not grant a refund under any of the following circumstances: certificates issued, completion reported, course completed, or 30 days after registration.

If the course(s) includes physical materials, the student has the option to return the book(s) or keep them. The physical materials must be returned to the school at the student’s expense.

  • Please include a note with the materials or contact CHC Training to process the refund.
  • Physical materials must be returned in new condition or reimbursement will not be processed.
  • Once the physical materials are received, the refund will be processed minus a $25.00 non-refundable fee.
  • All shipping charges are non-refundable.
  • Students choosing to keep the physical materials will be charged the price of the materials.

Transferring from Online to Classroom or refunds on e-books: In the event a school offers both online and classroom course(s), a fee of $35.00 will be assessed to the student for switching the delivery method, or receiving a refund on an e-book.

Courses are accessible for up to 30 days, depending on industry/regulating agency. Refunds or re-entry into course will not be granted due to non-completion within allotted period.

If you purchased your course through one of our partner providers, then their Refund and Cancellation policy applies to your purchase. If you are entitled to a refund, or have any questions please reach out to the partner provider directly.