Refund Policy

Refund Policy for Live-Classroom and Live-Remote Classes

Students who cancel their registration in writing by notifying CHC Training prior to five (5) business days of the scheduled class (start date) are entitled to a full refund of all tuition paid. Students, who withdraw within five (5) business days of the scheduled class (start date), but at least 48 business hours before commencement of class, can transfer or apply tuition amount to another class/student. If at anytime, the class is marked as full/sold out, the tuition converts to non-refundable regardless of when cancelation notification is received.

Students who cancel their registration in writing by notifying CHC Training with less than 48 business hours but before commencement of classes, can transfer or apply tuition amount to another class (same discipline)/student by paying a non-refundable transfer fee of $50.00. All transfer fees and cancellation fees must be paid by 5pm MT on the same day or tuition is forfeited. Credits and unused tuition must be used or scheduled within 6 months of original purchase.

Should a student be entitled to a refund as specified above, refund requests are valid only if requested in writing within 6 months of initial transaction. No call / no show convert tuition to non-refundable, non-transferrable upon 12:01am MT on the first day of class.

Note: Offsite training classes (non-online) are required to pay for a minimum of 10 tuitions to guarantee the course. The refund policy only applies to tuition amounts beyond the 10 tuition minimum. Cancellation policy term will be specified in a separate proposal. 

In any case, it is the student’s responsibility to verify eligibility prior to enrolling in any course. Refunds for reasons associated with ineligibility and/or certificate being invalid, will follow the same policy as above.

Refund Amount Student is Entitled to Upon Receipt of Written Cancelation

Written Cancellation
Notice Received Prior to Course Commencement

Refund Available

Fees Due

> 5 business days

Full (unless course is
marked full/sold out prior)

$0

< 5 business days but
> 48 business hours

None

$50 if tuition will be applied
to another course (same discipline) or student. Due by 5pm MT.

After 12:01am MT on
first day of course

None

N/A

None (No Call / No Show)

None

N/A

Refund Policy for Online Classes

You have the right to cancel your registration up to three (3) days from the date of purchase. Requests for cancellation must be made by contacting CHC Training by phone 303.412.6360 or email at support@chctraining.com. The request must be made prior to midnight MST of the third calendar day from the date of purchase.

Past the three (3) day cancellation period, but before thirty (30) days, the student is entitled to a 50% refund of all tuition paid. CHC Training will not grant a refund under any of the following circumstances: certificates issued, completion reported, course completed, or 30 days after registration.

If the course(s) includes physical materials, the student has the option to return the book(s) or keep them. The physical materials must be returned to the school at the student’s expense.

  • Please include a note with the materials or contact CHC Training to process the refund.
  • Physical materials must be returned in new condition or reimbursement will not be processed.
  • Once the physical materials are received, the refund will be processed minus a $25.00 non-refundable fee.
  • All shipping charges are non-refundable.
  • Students choosing to keep the physical materials will be charged the price of the materials.

 

Transferring from Online to Classroom or refunds on e-books: In the event a school offers both online and classroom course(s), a fee of $35.00 will be assessed to the student for switching the delivery method, or receiving a refund on an e-book.

Courses are accessible for up to 30 days, depending on industry/regulating agency. Refunds or re-entry into course will not be granted due to non-completion within allotted period. In any case, it is the student’s responsibility to verify eligibility prior to enrolling in any course. Refunds for reasons associated with ineligibility and/or certificate being invalid, will follow the same policy as above.

If you purchased your course through one of our partner providers, then their Refund and Cancellation policy applies to your purchase. If you are entitled to a refund, or have any questions please reach out to the partner provider directly.

Paid tuition must be used or applied to a future registration within 30 days, after this period, the tuition will be forfeited.